We are not talking about the buzz word “quality audits” or how to audit Total Quality Management (TQM) processes, but instead how to incorporate TQM principles into the internal audit activity to add real value to our customers. Just as the TQM principles have changed the manufacturing processes, as proven methods to increase quality of goods and profit in organizations, a TQA mindset will increase the quality of audits and ensure you are meeting customer needs, continuously improving, and positively affecting management and culture. Learn the six things you need to do to start incorporating TQA in your audit activity.
Jason Mefford is joined by Amanda “Jo” Erven, the President and Founder of Audit Consulting Education, LLC a firm specializing in progressive Internal Auditing and managment consulting. You can get a copy of her book: “Total Quality Auditing: How a Total Quality Mindset Can Help Internal Audit Add Real Value” on Amazon or her website: auditconsultingeducation.com. If you’d like to attend Jo’s monthly webcasts on Total Quality Auditing, you can learn more at totalqualityauditing.com